Locations
Our Multilingual Contact Center offers comprehensive support services to meet your business needs. These services include inbound and outbound customer support, back-office assistance, language interpretation, email, and chat support. With over 350-seat capacity, our contact centers are strategically located across the U.S. and Africa to best suit your business requirements.
We pride ourselves on having exceptional Spanish-English bilingual speakers, with the ability to support more than 170 languages. Our experienced agents possess a deep understanding of U.S. cultural norms and behaviors, ensuring seamless communication with your customers.
Our contact centers boast fully redundant data and communications infrastructure, an integrated security system complete with access control and surveillance cameras, as well as UPS and on-site generator systems to guarantee 100% uptime.
Customizable Solutions:
- Alfa SystemsI offers tailor-made solutions to cater to the unique requirements of your business, ensuring seamless integration with your existing systems and processes.
- Flexible pricing models are available, including per-hour, per-transaction, and outcome-based pricing, to accommodate varying budgets and business objectives.
Advanced Technology and Analytics:
- Alfa SystemsI leverages cutting-edge technology, including AI-driven chatbots, predictive analytics, and cloud-based infrastructure, to enhance the efficiency and effectiveness of its contact center services.
- Comprehensive analytics and reporting capabilities provide valuable insights into customer preferences, agent performance, and overall contact center operations, enabling data-driven decision-making and continuous improvement.
# Our Multilingual Contact Center: Comprehensive Support Services to Meet Your Business Needs
Our Multilingual Contact Center offers comprehensive support services to meet your business needs. These services include inbound and outbound customer support, back-office assistance, language interpretation, email, and chat support. With over 350-seat capacity, our contact centers are strategically located across the U.S. and Africa to best suit your business requirements.
We pride ourselves on having exceptional Spanish-English bilingual speakers, with the ability to support more than 170 languages. Our experienced agents possess a deep understanding of U.S. cultural norms and behaviors, ensuring seamless communication with your customers.
Our contact centers boast fully redundant data and communications infrastructure, an integrated security system complete with access control and surveillance cameras, as well as UPS and on-site generator systems to guarantee 100% uptime.
Highlighted Multilingual Contact Center Locations:
- St. Vincent, Cape Verde
- Addis Ababa, Ethiopia
- Dakar, Senegal
- Nairobi, Kenya
- Mindelo, Cape Verde
Services
- Accounting support,
- Customer service,
- Telephonic and video remote interpretation
- Claims processing
- Project management for localization
Languages
- English
- European Portuguese
- Cape Verdean Creole
- Brazilian Portuguese, German
- Spanish
- French
Strategic Location
4-hour time zone difference from U.S. Central Time, and a flexible immigration policy for attracting top talent.
- Dakar, Senegal
Staff
- College graduates and postgraduates specializing in IT
- Business
- Telephonic and video remote interpretation
- Finance & Accounting
- Project Management
- Marketing
Primary Languages
- French
- English
- And various African
- And Western European languages
Ideal For
- Customer service
- Technical help desk
- Finance & accounting
- Interpretation
- Translation
- And project management support.
English Proficiency
- High proficiency for both written and spoken interactions
- Nairobi, Kenya
Official Languages
- English and Swahili.
Services
- Telephonic and video remote interpretation
- As well as business process outsourcing.
Languages
- Swahili
- Somali
- Kinyarwanda
- Kirundi
- Arabic
- Luo Somali
- Manding
- Fulani
- Yoruba
- Lingala
- Afrikaans
- Zulu
- Berber
- Amharic
- Oromo
- Hausa
Key Industries
- Agriculture
- forestry
- fishing
- mining
- manufacturing
- energy
- tourism
- And financial services.
- Addis Ababa, Ethiopia
Official Language
- Amharic.
Services
- Telephonic and video remote interpretation
- And business process outsourcing
Languages
- Tigrinya
- Amharic
- Oromo
- English
Key Industries
- Agriculture
- forestry
- fishing
- mining
- manufacturing
- energy
- tourism
- financial services
- SHERIDAN, WYOMING, UNITED STATES
Services
- Inbound and outbound customer support
- Technical help desk
- Back-office operations,
- Email response management,
- Live chat support, and telephonic
- Telephonic and video remote interpretation.
Languages
- English
- Spanish
- French
- Chinese
- Vietnamese
- Korean
- Other global languages
Key Industries
- Agriculture
- energy
- tourism
- manufacturing
- technology
- ACCRA, GHANA
Services
- Inbound and outbound customer support
- Technical help desk
- Back-office operations,
- Email response management,
- Live chat support, and telephonic
- Telephonic and video remote interpretation.
Languages
- English
- French
- Akan
- Ewe
- Ga
- Dagbani
- Other African languages
Key Industries
- Agriculture
- oil and gas
- mining
- manufacturing
- telecommunications
- tourism
- financial services