Agreement to these Terms

These Terms of Use (“Terms”) govern access to and use of IMS – Alfa Systems, a white-label mobile application provided by Alfa Systems LLC (“Alfa,” “we,” “us,” or “our”) using the IMS Connect platform operated by Primaxis Pty Ltd, trading as IMS (“IMS”). By registering a device, selecting the acceptance checkbox, accessing the App, or using the services, you agree to these Terms and the Privacy Policy. If you do not agree, do not register, access, or use the App.

If you use the App for an employer, healthcare provider, government agency, business, or other organization, you represent that you are authorized to do so and that the organization may also be bound by separate agreements with Alfa. If a separate written agreement conflicts with these Terms, that agreement controls for the parties to it.

The service

The App enables authorized users to request and connect with professional interpreters through live audio or video communications, select language queues, manage device security settings, and provide service feedback. Availability depends on language, interpreter capacity, connectivity, user authorization, and system operation.

Eligibility and authorization

You may use the App only if you are legally capable of accepting these Terms and have been authorized by Alfa or a participating organization. Access may be limited by geography, organization, role, device, or contract. Minors may use the App only when authorized and appropriately supervised in accordance with applicable law and organizational policy.

Registration, credentials, and device security

Registration may require a Client ID, PIN, device name, contact details, and acceptance of legal notices. You must provide accurate information, use only credentials assigned or authorized for you, protect credentials from disclosure, and maintain reasonable control of the registered device. You are responsible for activity conducted through your registered device or credentials except to the extent caused by Alfa’s breach of applicable obligations.

You must promptly notify [INSERT SUPPORT EMAIL] if a device, Client ID, PIN, or other credential is lost, stolen, shared improperly, or suspected to be compromised. Alfa or the authorizing organization may revoke, suspend, reset, or require re-registration of access to protect the service or comply with contractual or legal requirements.

Acceptable use

You agree not to:

• use the App without authorization or for an unlawful, fraudulent, abusive, discriminatory, harassing, or harmful purpose;
• share Client IDs, PINs, or access rights with unauthorized persons;
• record, photograph, capture, transcribe, distribute, or disclose an interpreting session without all permissions and legal authority required;
• attempt to bypass security, probe vulnerabilities, interfere with service operation, introduce malicious code, or gain unauthorized access to systems or data;
• reverse engineer, decompile, copy, modify, resell, sublicense, scrape, automate access to, or create derivative works from the App except where law expressly permits;
• impersonate another person or organization or submit false registration, call, billing, feedback, or support information;
• use the App in a way that infringes privacy, confidentiality, intellectual-property, contractual, or other rights; or
• use the App where delay, interruption, or error could reasonably be expected to cause death, personal injury, or severe property or environmental damage without an appropriate independent safeguard.

Privacy, confidentiality, and session content

Use of personal information is described in the Privacy Policy. Interpreted communications may contain confidential, sensitive, or legally protected information. Users, client organizations, interpreters, Alfa, and IMS may have separate confidentiality, data-protection, healthcare, professional, or contractual obligations. You must disclose only information reasonably necessary for the interaction and comply with applicable organizational policies and law.

Third-party platform and services

IMS provides the underlying App technology, hosting, communications, security, maintenance, and related platform services to Alfa. The App may also rely on telecommunications networks, device operating systems, app stores, cloud infrastructure, and other third-party services. Their availability and terms may affect the App. Alfa is not responsible for third-party services outside its reasonable control, but this clause does not limit liability that cannot lawfully be excluded.

Intellectual property and license

The App, IMS Connect platform, software, designs, content, trademarks, documentation, and related rights are owned by Alfa, IMS/Primaxis, or their licensors, as applicable. Subject to these Terms and your continued authorization, Alfa grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the App solely for authorized interpreting-service access.

No ownership right is transferred to you. Feedback may be used to improve the service without payment or obligation, provided that Alfa handles personal information in accordance with the Privacy Policy and does not claim ownership of your pre-existing confidential information.

Availability, updates, and changes

We may update, correct, modify, suspend, or discontinue all or part of the App to maintain security, comply with law or store requirements, improve functionality, or address operational needs. Updates may be required to continue using the App. We do not guarantee uninterrupted, error-free, or universally available service. Planned and unplanned outages, network conditions, device compatibility, interpreter availability, and events beyond reasonable control may affect use.

Fees

The App may be free to download, but interpreting services and related usage may be charged under a separate agreement between Alfa and the relevant client organization. Your mobile carrier or internet provider may charge data, roaming, or other fees. Individual users should not assume that download availability creates an entitlement to free interpreting services.

Suspension and termination

You may stop using the App at any time. You may request de-registration or deletion as described in the Privacy Policy, subject to legal and contractual retention requirements. Alfa or the authorizing organization may suspend or terminate access if authorization ends, an agreement expires, fees remain unpaid, these Terms are breached, misuse or security risk is suspected, or suspension is reasonably necessary to comply with law or protect the service or others.

Upon termination, the license in Section 8 ends and you must stop using the App. Provisions that by their nature should survive, including intellectual property, disclaimers, liability limits, indemnity, dispute terms, and accrued rights, will survive.

Disclaimers

To the maximum extent permitted by law, the App and service are provided “as is” and “as available.” Alfa disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and error-free operation. Alfa does not warrant that an interpreter will always be available, that every interpretation will be complete or error-free, or that the App will meet every user’s clinical, legal, regulatory, accessibility, or operational requirements.

Limitation of liability

To the maximum extent permitted by law, Alfa and its affiliates, officers, employees, agents, contractors, licensors, and service providers, including IMS, will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, goodwill, opportunity, business, or data, arising from or related to the App, even if advised that such loss may occur.

To the maximum extent permitted by law, Alfa’s aggregate liability arising from or relating to the App or these Terms will not exceed the greater of (a) the amount paid directly by you to Alfa for use of the App during the twelve months before the event giving rise to the claim, or (b) US$100. This limitation does not apply to liability that cannot lawfully be limited, and any separate written agreement may establish different limits for the parties to that agreement.

Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Alfa and its affiliates, personnel, licensors, and service providers from third-party claims, losses, liabilities, and reasonable costs arising from your unlawful use of the App, material breach of these Terms, unauthorized recording or disclosure, infringement of another person’s rights, or misuse of credentials. This obligation does not apply to the extent a claim results from Alfa’s own negligence, willful misconduct, or breach of law.

Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules, except where mandatory consumer or local law provides otherwise. Before filing a claim, each party will provide written notice describing the dispute and will attempt in good faith to resolve it for at least 30 days. Unless prohibited by applicable law or superseded by a separate agreement, the state and federal courts located in Wyoming will have exclusive jurisdiction.

App store terms

Apple and Google are not parties to these Terms and are not responsible for the App or its support. Your use of the App must also comply with the applicable app store rules and your device platform terms. To the extent required by the applicable store, the store provider and its subsidiaries are third-party beneficiaries of the license provisions and may enforce them against you.

Changes to these Terms

We may update these Terms for legal, security, operational, or product reasons. The updated Terms will be posted at the public URL with a revised effective date. Where required, we will provide additional notice or request renewed acceptance. Continued use after the effective date constitutes acceptance where permitted by law.

General

If any provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will continue in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without Alfa’s written consent; Alfa may assign them in connection with a reorganization, financing, merger, sale, or transfer of the service. These Terms, the Privacy Policy, and any applicable separate written agreement constitute the relevant agreement regarding use of the App.

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